Policy terms behind wallet records
Our Legal notice sets out how account access, identity checks, wallet activity and requests for changes are handled. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we retain the transaction reference needed to match a payment with your account and resolve
-
1
a status question. A phone check may be required before access or a withdrawal request can proceed. We do not describe access as universal: eligibility depends on local law, and you should use the service only where local law permits. The notice also explains cookies, security
-
2
controls, retention periods and the route for raising a privacy concern. If a policy section affects your account, we point you to the relevant support path rather than leaving the condition hidden in a general page.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.